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Text message terms

Elephant Walk Customer Care keeps you posted by text: when the kitchen has your pickup order, when it's ready, and when you text us a question. Here's exactly how that works.

Elephant Walk Customer Care. Last updated November 4, 2026.

Texts come from (513) 952-8554

Elephant Walk: the kitchen has your order 042 and is getting it ready. We'll text you when it's ready for pickup. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Elephant Walk: your order 042 is ready. Pick it up at the host stand. Reply STOP to opt out.

Example. Your order number will be different.

What texts will I get?

Customer care texts about ordering from us:

  • Updates on a pickup order you placed: when the kitchen has it and when it's ready. If you change your order by text, we'll confirm the change.
  • Replies when you text us about your order or about ordering.

No ads, offers or promotions.

How do I sign up?

  • Ordering by phone. After you place your order, our ordering assistant asks if we can text you updates about it. You only get texts if you say yes.
  • Texting us. If you text us to place an order or ask a question, we'll reply by text.

You don't have to agree to texts to place an order.

How often, and what does it cost?

Two texts per order, plus our replies when you text us, so message frequency varies. Message and data rates may apply, depending on your mobile plan.

How do I stop?

Reply STOP to any of our texts. You'll get one text confirming you're unsubscribed, and then nothing more.

How do I get help?

Reply HELP to any of our texts, or call us at (513) 526-1555.

Carriers

Mobile carriers aren't responsible for texts that arrive late or don't arrive.

Your privacy

We never sell, rent or share your mobile number or your consent to receive texts with anyone for marketing. Our privacy policy has the details.

Who sends these texts?

These texts are sent by seblework, operating as Elephant Walk, 170 West McMillan Street, Cincinnati, OH.

Questions?

(513) 526-1555

Elephant Walk, 170 West McMillan Street, Cincinnati, OH